Shipping & Returns

Shipping

Orders are processed and shipped promptly after purchase. You'll receive a confirmation email with tracking information as soon as your order ships.

Because our products are genuine Partner.Co items fulfilled through Partner.Co's distribution network (see Affiliations), shipping times and carriers follow Partner.Co's standard fulfillment process.

Returns

Every product comes with the same 30-day money-back guarantee, counted from the date of purchase. There is no longer or shorter window on any item we sell.

To be eligible for a return:

• The request must be made within 30 days of the purchase date
• Products should be returned in their original packaging where possible
• Please have your order receipt and the product's batch number on hand — you'll need these to process the return

Return shipping is the customer's responsibility. Refunds are issued to the original payment method once the return is received and processed.

How to start a return

Contact us via our Contact page with your order number, and we'll walk you through the next steps.

Subscriptions

Manage or cancel a Subscribe & Save subscription any time from your account.

Our full return terms are in the Refund Policy. Contact us if you have a question about a specific order.