Refund Policy
RETURN POLICY
Thank you for your purchase. We hope you are happy with it. If you are not completely satisfied, you may return it to us for a refund* or store credit. Please see below for more details.
How long you have. Every product carries a 30-day money-back guarantee, counted from the date of purchase. There is no longer or shorter window on any item we sell.
*Please Note: Customers who return products for the reason that the product did not treat, prevent or cure a disease, illness or weight-loss that the customer expected will not receive a pre-paid return label and may be charged a restocking fee. We do not make these claims as our products are not pharmaceuticals.
If you are returning opened or used products because you are unsatisfied with them, and you have contacted us within 30 days of your purchase:
- You may do so by contacting us here to start the claim.
- You may be responsible for the cost of shipping the product back to our warehouse.
- You may be charged a restocking fee.
Please return products in their original packaging where possible, and have your order number and the product's batch number to hand. The batch number is printed on the container and we need it to process the return.
If you are returning the products unopened for a refund, The Perfect Nutrition is not responsible for shipping costs to return the package and may charge you a restocking fee.
If you are reporting damaged, lost or stolen products contact us as soon as possible so we can work with the carrier and may issue a replacement.
The Perfect Nutrition does not offer refunds for lost, damaged or stolen products, we only issue replacements.
Subscriptions
Cancelling a subscription stops every renewal that has not been processed yet. It does not by itself undo an order that has already been charged or shipped. If a renewal has just gone through and you did not want it, contact us and we will deal with it under this policy.
How To Return or Report Damaged Items
- Email us at support@help.theperfectnutrition.com or call us at (877) 895-8284 with your request.
- Verify your purchase with our staff.
- Customer returns product by mailing the products back in their original box and to the address on the original label.
If you have any questions, please contact us.